Port Karo (“we,” “our,” “us”) operates the Port Karo mobile application and website (collectively referred to as the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service to book vehicles such as bikes, three-wheelers, mini trucks, trucks, and for package and movers services.
1. Information We Collect
a. Personal Information
- Full name
- Phone number
- Email address
- Pickup and delivery address
- Payment information (if applicable)
b. Location Information
We use your GPS location to find nearby drivers, provide real-time tracking, and optimize pickup and delivery routes.
c. Device Information
We may collect device model, OS version, IP address, and app version to improve app performance and security.
d. Usage Information
We collect data such as bookings made, payments completed, ratings, and feedback to enhance your experience.
2. How We Use the Information
Your data helps us to:
- Process bookings and deliveries
- Match you with available drivers
- Provide order updates and confirmations
- Improve customer support
- Ensure safety and fraud prevention
- Comply with legal requirements
3. Data Sharing
We do not sell your personal information. However, we may share limited data with:
- Drivers – to fulfill your booking request
- Third-party service providers – for payment, analytics, or notifications
- Authorities – when required by law
4. Data Retention
We retain your data as long as necessary to:
- Complete your transactions
- Resolve disputes
- Comply with legal obligations
Once it’s no longer needed, your data is securely deleted.
5. Data Security
We take strong measures to protect your personal information, including:
- Encryption (SSL)
- Restricted access to user data
- Regular security checks
Still, please note that no digital system is completely secure.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent for specific uses
To exercise these rights, email us at support@portkaro.com.
7. Cookies and Tracking
Our app may use cookies or similar tools to:
- Remember preferences
- Analyze app performance
- Personalize your experience
You can disable cookies in your device settings.
8. Third-Party Services
We may use services like:
- Google Maps (for navigation and location)
- Razorpay (for payments)
- Firebase (for OTP, notifications, and analytics)
Each third-party has its own privacy policy, which we recommend you read.
9. Children’s Privacy
Port Karo does not provide services to users under the age of 18. We do not knowingly collect information from minors.
10. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be available in the app and on our website. Using our service after an update means you accept the changes.
11. Contact Us
For any questions, contact us:
Port Karo
Email: support@portkaro.com
Phone: +91 7705015444
Address: Ground Floor, 1/798, Sector-H, Jankipuram, Lucknow, India