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How to Port My Mobile Number ?

Number Portability allows consumers and businesses to keep their existing mobile numbers when they switch their mobile Service Provider. It, literally, means that mobile numbers are portable from one operator to another operator.

Number Portability benefits everyone.

It gives subscribers the ability and freedom to choose Service Provider based on criteria like services, plans, price, and customer service provided by the Service Provider. Their freedom to switch is not influenced by the inconveniences and costs that come with changing their mobile numbers.

It also makes it lot more easier for Service Provider to compete for customers, because it eliminates a major barrier to churn - that is, reluctance to change mobile numbers. Although this increased risk of churn is a concern among some Service Provider, mobile number portability has been a huge success around the world, because it helps to level the playing field, giving all Service Provider more opportunities to grow their subscriber bases and revenues.

Eligibility and other Conditions for Porting a Mobile Number

  • Subscriber is allowed to move to another mobile service provider only after 90 days of the date of the activation of that mobile connection or from the date of porting of the mobile number, whichever is applicable.
  • Subscriber is allowed to change mobile service provider within the same service area only.
  • If you are a Post-paid subscribers, please ensure that you have paid all the dues as per your last bill (subscriber will have to sign an undertaking in the Porting Form also).
  • If you are Pre-paid subscriber, please note that the balance amount of talk time, if any, at the time of porting will lapse.

For detailed regulation please visit TRAI website www.trai.gov.in

How to Port?

Step1: Contact the new mobile service provider to whom you want to port your mobile number; SMS Port < space> your mobile number to 1900; obtain the Customer Acquisition Form (CAF)

Step2: You will receive an eight digit unique porting code on your mobile phone which needs to be filled in the CAF; submit the duly filled form along with relevant documents to the new mobile service provider.

Step3: you are a post paid subscriber, submit a paid copy of the last bill issued along with Porting Form and CAF; Obtain new SIM card from the new service provider

Step4: Service provider may charge porting charges of maximum Rs.19/-; consumers can withdraw their porting request within 24 hours of submitting their request

Step5: The service provider will do back end work after this; you will receive the date and time of porting through SMS from the new operator

Step6:You will be ported on the 7th working day (15th working day in case of J&K, Assam and North East); your number will be inactive for about 4 hours at night during the porting process

Step7: Replace the old SIM with the new SIM provided by your new mobile service provider after the specified date and time